Job Description

Job Title: Sales - Account Management Representative

Location: Gurugram, Haryana (Work From Office)
Job Type: Full-time, Permanent
Shift: Night Shift (5 PM - 2 AM) | US/UK/Australia/Canada Hours
Salary: ₹4,00,000 - ₹8,50,000 per year

Benefits:

• Health Insurance

• Provident Fund

• Performance Bonus

• Shift Allowance

Company Overview:

Group Bayport, a US-headquartered organization, is a rapidly growing global e-commerce, B2B2C, B2B, and B2C company and a leader in print technology. Operating in the United States, Canada, Australia, New Zealand, UK, and India, we serve customers through our brands:

• Banner Buzz

• Covers & All

• Vivyx Printing

• Circle One

• Giant Media

• Neon Earth

We specialize in trade show and small business marketing solutions, outdoor covers, signage, home décor, and personalized products. With a team of 1,800+ professionals, we are looking for exceptional talent to join our growth journey.

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Role Summary:

We are seeking an experienced Account Management Representative with at least 8 years of e-commerce experience, specifically managing corporate accounts in the US, UK, Australian, and Canadian markets. The ideal candidate will have a strong track record of handling high-value clients (e.g., American Express) and leading teams to drive customer satisfaction and account growth.

Key Responsibilities:

• Lead and manage a team of account management professionals to ensure premium customer service and meet retention/growth targets.

• Build and maintain strong relationships with key decision-makers across high-profile accounts.

• Handle complex customer queries, issue resolution, and service enhancements using advanced CRM and telephony systems.

• Analyze data trends using Power BI and Excel to provide strategic insights for decision-making.

• Design and deliver training programs to enhance team performance.

• Drive the adoption of AI technology to optimize account management and customer engagement.

• Oversee e-commerce platform operations, ensuring seamless order management and quality control.

• Collaborate with Business Development, Design, Production, and Technology teams to deliver tailored customer solutions.

Requirements:

Educational Qualification:

• Bachelor’s Degree in Business Administration, Marketing, or a related field (Master’s preferred).

Experience:

• 8+ years in account management within the e-commerce industry.

• Experience managing corporate accounts for American or international clients, particularly in financial services.

• Proven leadership experience in a contact center environment.

Technical Skills:

• Expertise in Power BI and advanced Excel for data analysis.

• Proficiency in AI technology and CRM systems.

• Familiarity with modern telephony systems integrated with customer service operations.

Behavioral Skills:

• Exceptional communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Strategic thinking and leadership qualities.

• Adaptability to new technologies and dynamic business needs.

• Commitment to continuous improvement and professional development.

What We Offer:

✅ Competitive salary package with incentives
✅ Opportunities for professional growth & leadership development
✅ A dynamic, supportive work environment
✅ Access to cutting-edge technology & tools
✅ The chance to work with a diverse global team

Work Location:

• In-person (Gurgaon, Ahmedabad, or Gandhinagar)

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