Job Description

Sales Representative

Pay: $2.25 per hour (Base Pay)
Incentive Bonus: $3.5 per appointment booked and seen
Location: Fully Remote
Schedule: Monday to Sunday, Eastern Time
Shift: Night Shift

About the Company:

At Nao Medical, we are revolutionizing healthcare by combining cutting-edge technology with personalized care. Over the past 13 years, we've proudly served over a million New Yorkers at our various locations. Our mission is simple: to provide accessible, quality care through our multi-specialty practice while breaking barriers and championing health equity.

Job Summary:

As a Sales Representative in our healthcare call center, you will play a vital role in supporting patients and healthcare clients while promoting our services. This includes managing inbound and outbound calls, handling inquiries, scheduling appointments, and achieving sales-related goals. Your work will help drive service utilization, foster strong patient relationships, and ensure seamless healthcare delivery.

Primary Responsibilities:

• Inbound Calls: Provide accurate information and support regarding healthcare services, appointments, and patient concerns.

• Outbound Calls: Confirm or reschedule appointments, gather feedback, and resolve issues.

• Sales-Driven Engagements: Promote services, meet or exceed sales targets, and leverage upselling opportunities.

• Multichannel Support: Assist patients via email, SMS, and chat with timely, courteous responses.

• Documentation: Accurately document patient interactions in line with company policies.

• Training and Development: Participate in ongoing training to enhance customer service skills and stay updated on healthcare protocols.

Job Requirements:

Education and Certifications:

• Completion of at least 2 years of college or equivalent training and certifications.

Experience and Qualifications:

• 1+ years of sales experience (required).

• 1–2 years of customer service experience, preferably in healthcare.

• Knowledge of EMRs (e.g., eClinicalWorks) and HIPAA regulations is a plus.

• Proficiency in Google Workspace (Docs, Sheets, Drive).

• Basic understanding of data security and confidentiality practices.

Technical Requirements:

• Reliable wired internet connection (at least 100 Mbps).

• Computer or laptop with Intel Core i5 or Ryzen 5 processor, at least 8GB RAM.

• Operating system: Windows 10 or macOS (latest version).

• Webcam (720p minimum) and microphone.

• Antivirus software installed and up-to-date; VPN preferred.

Duties and Responsibilities:

• Outbound Calls: Confirm, schedule, and upsell appointments; gather feedback.

• Support: Respond to inquiries via email, SMS, and chat, ensuring prompt follow-up.

• Collaborate: Coordinate with healthcare providers, labs, and other departments.

• Documentation: Maintain accurate records of all interactions.

• Automation Tools: Use AI and automation tools for efficient patient service.

• Training: Participate in training to stay up-to-date on healthcare standards.

Incentives:

• Paid Time Off (PTO)

• Unlimited Performance Incentive Bonus: $3.5 per appointment booked and seen.

• Top Performers: Average monthly incentive range of $250–$800 (excluding base pay).

Equal Employment Opportunity Statement:

Nao Medical is committed to fostering a culture of diversity, equity, and inclusion. We do not discriminate based on any characteristic protected by applicable laws. We value diversity and believe it enhances innovation and creativity within our workforce.

Ready to make an impact and join the revolution in healthcare? Apply now to become a part of the Nao Medical team!

Let me know if you'd like any further adjustments or need additional information!

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