Job Description

Manager – Operations (Non-Voice) | Exela Technologies

???? Location: Pune, Maharashtra
???? Position Type: Contractual
???? Requisition ID: 11920
???? Education: Bachelor’s Degree
???? Experience: 3+ years (Assistant Manager or equivalent role)

About Exela

Exela Technologies is a global leader in Business Process Automation (BPA), offering digital transformation solutions that enhance quality, productivity, and end-user experience.

With a presence in 50+ countries and serving over 60% of the Fortune 100, Exela provides industry-specific solutions across finance, healthcare, insurance, banking, legal, and public sectors.

Our team of 17,500+ employees across 23 countries works on cloud-enabled platforms integrating information management, workflow automation, and communications.

Employee Benefits

✅ Commuter Assistance
✅ Paid Time Off (PTO)
✅ Work from Home (WFH) Options
✅ Health & Wellness Plans (Medical, Dental, Vision Insurance)
✅ 401(k) Retirement Savings Plan
✅ Short-Term Insurance & Income Protection

Military Recruitment

We welcome applications from veterans, reservists, National Guard members, military spouses, and transitioning service members.

Job Role: Manager – Operations (Non-Voice)

As a Manager – Operations, you will be responsible for overseeing daily operations, managing teams, ensuring quality assurance, and driving process improvements.

Key Responsibilities

1️⃣ Operational Management

???? Oversee daily operations of the data entry project, ensuring accuracy & timeliness.
???? Monitor team performance to meet project goals and KPIs.
???? Ensure compliance with company policies & client requirements.

2️⃣ Leadership & Team Management

???? Lead, mentor, and support Assistant Managers & Team Leaders.
???? Conduct performance reviews, provide feedback & create growth plans.
???? Manage team attendance, resolve conflicts, and handle disciplinary actions.

3️⃣ Quality Assurance

???? Maintain high accuracy standards through quality control procedures.
???? Conduct root cause analysis & implement corrective actions.
???? Monitor transactions & introduce improvements for compliance & accuracy.

4️⃣ Process Improvement

???? Identify & implement best practices to enhance operational efficiency.
???? Collaborate with stakeholders to integrate new technologies.
???? Develop and update Standard Operating Procedures (SOPs).

5️⃣ Documentation & Reporting

???? Prepare and present operational performance reports with team metrics.
???? Maintain records of workload distribution, quality findings, and activities.
???? Use data analysis for continuous process improvements.

6️⃣ Client & Stakeholder Communication

???? Act as the primary contact for client-related communications.
???? Provide regular updates on project status, challenges & performance.
???? Ensure the team understands & meets client expectations.

Ideal Candidate Profile

???? Education: Graduate or Postgraduate in any discipline
???? Experience: Minimum 3+ years in a similar role (preferably at Exela)

Key Skills & Competencies

✔ Strong Leadership & Team Management skills
✔ Critical Thinking & Decision-Making Abilities
✔ Conflict Resolution & Problem-Solving Skills
✔ Excellent Verbal & Written Communication
✔ Proficiency in Microsoft Office & Google Suite (Sheets, PPTX, Meet)
✔ Attention to Detail & Commitment to High-Quality Standards
✔ Ability to Work in a Fast-Paced, Multi-Tasking Environment
✔ Flexibility for Work from Home (WFH) & Work from Office (WFO) in a 24x7 Setup

Diversity & Inclusion at Exela

Exela is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We do not discriminate based on race, gender, age, disability, sexual orientation, or any other protected characteristic.