3.jpg)
???? Pay: ₹40,000 - ₹50,000 per month
???? Job Type: Full-time
???? Shift: Night shift
???? Location: Poojappura, Thiruvananthapuram, Kerala
We are a dynamic, product-based company dedicated to delivering innovative SaaS solutions to our global customers. We are seeking a passionate and proactive Customer Success Associate to join our team and contribute to our journey.
???? Learn more about us: https://pickyassist.com/en
✔️ Assist customers in onboarding and utilizing our software-based products efficiently.
✔️ Understand customer needs and suggest solutions to enhance their experience.
✔️ Provide after-sales support via remote troubleshooting, chat assistance, and online meetings.
✔️ Leverage technical knowledge of SaaS products to address customer concerns.
✔️ Analyze complex inquiries and respond professionally in fluent English.
✔️ 2-3 years of experience in a customer support role (preferably in the SaaS industry).
✔️ Strong working knowledge of SaaS tools and products.
✔️ Excellent English communication skills (written & spoken); additional languages are a plus.
✔️ Problem-solving mindset and a passion for learning new technologies.
✔️ Candidates from Trivandrum city limits preferred.
???? Shift: 10 AM – 6 PM, Monday to Saturday
???? Office Location: Edapazhinji, Trivandrum, Kerala
???? Salary: ₹30,000 - ₹40,000 (based on experience and interview performance)
???? Cell phone reimbursement
???? Flexible schedule
???? Leave encashment
???? Paid sick time
???? Provident Fund
???? Performance-based salary increments & career growth opportunities
???? Supplemental Pay: Performance bonus, Yearly bonus, Commission pay
???? Education: Bachelor's degree (Required)
???? Preferred Skills: Foreign language proficiency is an added advantage
???? Relocation: Candidates must be able to commute or relocate before starting work
???? Application Deadline: 01/04/2025
???? Expected Start Date: 10/03/2025
If you are passionate about customer service and technology and want to grow with an innovative team, we would love to hear from you!
???? Apply Now!
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