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???? Job Type: Full-time
???? Shift: Night shift | US shift
???? Location: Bengaluru, Karnataka, India
SolarEdge (NASDAQ: SEDG) is a global leader in smart energy technology with a presence in 34 countries and millions of products installed in 133+ countries. With over 5,000 employees, we are committed to advancing clean, green energy through cutting-edge innovation.
???? Our diverse product portfolio includes solar inverters, battery storage, backup systems, EV charging, and complete home energy management solutions.
This role requires night shift work (US time zone) and voice support.
The Support Administrator is responsible for accurately processing cases and managing replacement part shipments. This role supports the technical support center by handling escalation requests related to shipping, part numbers, case processing, and reimbursement inquiries.
You will assist both internal SolarEdge employees and customers via phone, email, and escalations.
✔️ Answer customer and internal calls regarding shipment status.
✔️ Proactively communicate with customers about shipping delays/resolutions.
✔️ Follow up on cases requiring additional information.
✔️ Handle reimbursement inquiries, escalations, and out-of-warranty situations.
✔️ Resolve shipment inquiries and create return shipping labels.
✔️ Coordinate with upper-level tech support to ensure accuracy and completion.
✔️ Manage part number updates and verify part number accuracy.
✔️ Facilitate communication between technical support and other departments.
✔️ High school diploma or equivalent.
✔️ 1-2 years of experience in Administration, Processing, or Customer Support preferred.
✔️ Expertise in customer service principles and best practices.
✔️ Proficiency in Microsoft Excel and other office applications.
✔️ Strong communication skills and the ability to remain calm under pressure.
✔️ Excellent accuracy in data entry and typing.
✔️ Knowledge of administrative and clerical processes.
✔️ Ability to prioritize tasks and manage multiple projects efficiently.
✔️ Strong analytical and problem-solving skills.
???? Competitive salary and benefits package
???? Opportunities for career growth and skill development
???? A diverse and inclusive work environment
???? Regular training and upskilling programs
???? Transportation & meal allowances for night shift workers
At SolarEdge, we recognize that our talented and diverse workforce is the key to our success. We are dedicated to recruiting and retaining the best talent to drive our continued growth and performance.
???? Country: India
???? City: Bangalore
Join us and power the future with SolarEdge! ????
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Job Title: Office Administrator / Project Estimator Location: Dehradun, Uttarakhand Job Type: Fu
Senior Administrative Support – Contractual/Temporary Job Details ???? Job Type: Contrac
