???? Location: Borivali, Mumbai, Maharashtra
???? Salary: ₹1,80,000 - ₹2,20,000 per year
???? Job Type: Full-time | Work from Office
⏰ Shift: Day shift
We are seeking a Technical Support Executive to provide first-level technical assistance to customers. The ideal candidate will have strong communication skills, the ability to diagnose and troubleshoot product-related issues, and the capability to conduct pre-sales and after-sales training.
✅ Provide technical support via phone, email, and remote assistance
✅ Diagnose & troubleshoot product-related issues, including account setup
✅ Ask targeted questions to quickly identify and resolve customer problems
✅ Guide customers through troubleshooting steps via phone, email, or chat
✅ Escalate unresolved issues to appropriate internal teams when necessary
✅ Provide accurate and timely feedback to customers' concerns
✅ Conduct pre-sales and after-sales training via Google Meet, phone, or in person
✅ Rarely travel for offline training sessions
✅ Maintain a high level of customer satisfaction and build strong relationships
✔ Communication: Strong written and verbal communication in English
✔ Email Handling & Online Meetings: Comfortable with virtual client interactions
✔ Technical Troubleshooting: Ability to diagnose and resolve product issues
✔ Customer Relationship Management: Develop and maintain client relationships
???? If you are interested, apply now and be a part of our growing team!
Looking for your next career opportunity. Look no further.
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