Job Description

Job Details

• Job Title: Salesforce Engineer

• Location: Bengaluru, Karnataka

• Benefits: Health insurance and more (detailed below)

About American Express

You Lead the Way. We’ve Got Your Back.

At American Express, we empower people and businesses to progress in incredible ways. Joining Team Amex means becoming part of a global and diverse community with a strong commitment to supporting customers, communities, and each other.

At American Express, you’ll receive recognition for your contributions, leadership, and impact. Together, we strive to deliver the world’s best customer experience with integrity and in an environment where everyone is seen, heard, and valued.

Join Team Amex—let’s lead the way together.

Role Overview – Salesforce Engineer

As a Salesforce Engineer, you will be responsible for designing, developing, and implementing Salesforce solutions that enhance customer experiences and drive business outcomes. This role includes leading a team, driving technical excellence, and collaborating across multiple departments.

How Will You Make an Impact?

• Client Management: Contact clients with overdue accounts to ensure timely settlement and conduct preventive work to avoid future overdues.

• Salesforce Development:

  • Design and implement Salesforce declarative solutions, custom applications, and integrations across platforms.

  • Perform code reviews and pair programming to improve team efficiency.

  • Continuously enhance CI/CD workflows for deployment efficiency.

  • Refactor and optimize codebases while promoting inner sourcing initiatives.

• Team Leadership:

  • Lead and mentor a team of 5-8 junior engineers.

  • Facilitate discussions to resolve technical challenges and promote collaboration.

  • Work closely with product partners and engineering teams to deliver scalable solutions.

• Innovation & Communication:

  • Identify alternative approaches to complex problems and break down barriers to ensure productivity.

  • Communicate effectively with diverse stakeholders and provide technical guidance.

  • Learn and adopt new technologies to drive continuous improvement.

Key Responsibilities

1. Design & Development:

   • Build and customize Salesforce solutions, including Sales Cloud, Service Cloud, and SFDX.

   • Implement Apex, Lightning Web Components, JavaScript, and modern UI frameworks.

   • Architect and deliver secure, scalable, and compliant solutions.

2. Integration & Automation:

   • Develop RESTful APIs, microservices, and Function as a Service (FaaS) solutions.

   • Design and manage CI/CD pipelines using tools like Jenkins, Git, Maven, and Copado.

3. Leadership & Collaboration:

   • Mentor team members and provide technical guidance.

   • Collaborate with product managers, architects, and stakeholders to align technical delivery with business objectives.

4. Continuous Improvement:

   • Continuously refactor code for performance optimization.

   • Drive inner sourcing and contribute to engineering best practices.

Required Qualifications & Skills

• Education: BE degree or higher in Computer Science or a related field.

• Experience:

  • 8+ years in software engineering.

  • 6+ years as a Salesforce Developer.

  • Experience leading complex Salesforce projects and delivering at scale.

• Technical Expertise:

  • Strong proficiency in Apex, Lightning Web Components, JavaScript, and modern UI frameworks (React/Angular).

  • Hands-on experience with Sales Cloud, Service Cloud, and SFDX.

  • Knowledge of microservices, RESTful APIs, and Function as a Service (FaaS).

  • Expertise in industry-standard CI/CD tools: Jenkins, Git, Maven, CircleCI, and Copado.

  • Experience implementing customer and partner communities.

• Certifications (Required):

  • Salesforce Platform App Builder

  • Salesforce Administrator

  • Salesforce Developer

  • Salesforce Sales Cloud Consultant

Preferred (Nice-to-Have) Skills

• Salesforce System Architect and Application Architect certifications.

• Experience with Big Data, MuleSoft, Heroku, and Tableau.

• Previous work integrating Marketing Cloud solutions.

Why Join American Express?

We back our colleagues with comprehensive benefits that support their physical, financial, and mental health throughout their careers.

Our benefits include:

• Competitive Compensation:

  • Base salary and bonus incentives.

  • Support for financial well-being and retirement.

• Health & Wellness:

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).

  • Free access to global wellness centers (location-based).

  • Free and confidential counseling through our Healthy Minds program.

• Work-Life Balance:

  • Flexible working models—hybrid, onsite, or virtual (role-dependent).

  • Generous paid parental leave policies (location-based).

• Career Growth:

  • Career development and training opportunities.

Our Commitment to Diversity & Inclusion

American Express is an equal opportunity employer. We make employment decisions without regard to:

• Race

• Color

• Religion

• Sex

• Sexual orientation

• Gender identity

• National origin

• Veteran status

• Disability status

• Age

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and respected.

Offer of employment with American Express is subject to the successful completion of a background verification check, in accordance with applicable laws and regulations.

Join Team Amex—where your work matters, your voice is heard, and your growth is supported.

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