Job Description

Job details

Job type

• Full-time

Shift and schedule

• Rotational shift

 

Location

Hyderabad, Telangana

 

Benefits

Pulled from the full job description

• Health insurance
• Paid sick time

 

Full job description

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering.

This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient, scalable systems.

Responsibilities:

• Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response.

• Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.).

• Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues.

• Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking).

• Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes.

• Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog, Prometheus).

• Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic).

• Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security.

• Participate in a rotational on-call schedule and be willing to work in early or late shifts when required.

Qualifications:

• Bachelor’s or Master’s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA.

• 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role.

• Experience with cloud platforms like Google Cloud Platform (GCP) or AWS.

• Strong scripting and automation skills – Python, Bash, or Shell.

• Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible.

• Experience with CI/CD tools – GitHub Actions, Jenkins, ArgoCD, etc.

• Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus.

• Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic.

Preferred Skills:

• Experience in Kubernetes-based environments (GKE, EKS).

• Familiarity with service mesh technologies (Istio).

• Knowledge of security best practices in DevOps.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD: of 7500 per annum per employee