Job Description

Location

Gurugram, Haryana

 

Full job description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices.
• Good understanding and experience of managing lifestyle requests from premium customers
• To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder.
• Fine knowledge of Fine Dining, Theatre/Opera recommendations.
• An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus.
• Destination/Geographical Knowledge and Supplier Product Knowledge
• Basic Destination Information with A Passion for Leisure Travel Product Knowledge
• Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & Airlines
• Exposure to End-to-End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance
• Exposure to Customer Handling
• Manage Lifestyle queries
• Provide customer service for American Express Travel Online queries

Minimum Qualifications

3-5 years of experience is customer service, travel sales and hotel & concierge.

Preferred Qualifications

• Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
• Time Management
• Workload Management

Technical Skills/Capabilities

• Knowledge of destinations & geographies
• Problem solving skills
• MS office suits (Excel, Word, PowerPoint, Access)
• GDS Platforms: Amadeus, Sabre (preferred not mandatory)

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.