Job Description

Job Title: Site Reliability Engineer (SRE) – GRC Technology Solutions

Location: Bengaluru, Karnataka

Benefits: Health insurance and comprehensive well-being programs

About American Express:

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community with an unwavering commitment to support our customers, communities, and each other.

We recognize your contributions, leadership, and impact—and every colleague has the opportunity to share in the company’s success. Together, we strive to provide the world’s best customer experience while fostering a culture where everyone is seen, heard, and valued.

Join Team Amex—and let’s lead the way together.

Role Overview:

As a Site Reliability Engineer (SRE) for GRC Technology Solutions, you will play a pivotal role in ensuring the reliability, scalability, and performance of critical systems. You will lead and optimize production support processes, implement observability practices, and drive automation to deliver seamless technology experiences for our customers.

Key Responsibilities:

1. SRE Strategy and Leadership:

• Develop and implement a comprehensive SRE strategy aligned with business goals.

• Lead a team of SRE professionals to improve the reliability, performance, and scalability of GRC technology solutions.

2. Observability and Monitoring:

• Establish observability practices to provide real-time insights into system performance and customer experience.

• Implement and maintain monitoring tools, metrics, and dashboards (e.g., Splunk, Dynatrace, Prometheus) to proactively identify and resolve issues.

3. Production Support Optimization:

• Oversee end-to-end production support including incident management, problem resolution, and SLA compliance.

• Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).

4. Customer Journey Enhancement:

• Collaborate with cross-functional teams to deliver seamless, reliable, and customer-centric technology experiences.

• Enhance GRC customer journeys by optimizing system performance and minimizing disruptions.

5. Reliability Engineering Best Practices:

• Promote and implement best practices such as error budgeting, chaos engineering, and disaster recovery planning.

• Foster a culture of resilience and reliability across technology functions.

6. Automation and Efficiency:

• Champion automation initiatives to streamline workflows, deployment processes, and incident response.

• Leverage automation tools to enhance system reliability and reduce manual intervention.

Eligibility Criteria:

• Experience: 4-8 years of hands-on experience in building and maintaining highly available distributed systems.

• Programming Skills: Strong proficiency in Java, Python, or JavaScript.

• Monitoring Tools: Experience with Splunk, Dynatrace, Prometheus, or similar tools.

• Cloud Expertise: Knowledge of cloud-based SRE practices with experience on AWS, Azure, or Google Cloud.

• Containerization & Microservices: Familiarity with Kubernetes, Docker, and microservices architecture.

• ITIL & Service Management: Knowledge of ServiceNow or other ticketing tools and ITIL processes.

• Observability Practices: Deep understanding of logging, monitoring, tracing, and performance analysis.

• DevOps & Culture Change: Proven ability to drive culture change, implement DevOps practices, and promote continuous improvement.

Employee Benefits:

At American Express, we prioritize your holistic well-being through competitive benefits and programs that support your physical, financial, and mental health:

• Competitive Compensation:

  • Base salary and bonus incentives

  • Financial well-being and retirement support

• Health & Wellness:

  • Medical, dental, vision, life insurance, and disability benefits (location-dependent)

  • On-site wellness centers (location-dependent)

  • Free and confidential counseling through the Healthy Minds program

• Work Flexibility:

  • Hybrid, onsite, or virtual work arrangements based on role and business needs

• Family Support:

  • Generous paid parental leave and adoption assistance (location-dependent)

• Career Growth:

  • Access to training programs and career development opportunities

Diversity, Equity & Inclusion Commitment:

American Express is an equal opportunity employer. We make employment decisions without regard to:

• Race, color, religion, or national origin

• Sex, gender identity, or sexual orientation

• Age, disability status, or veteran status

• Any other protected characteristic by law

We are also committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Application Process:

Employment with American Express is subject to the successful completion of a background verification check, in accordance with applicable laws and regulations.

If you are passionate about enhancing technology reliability through cutting-edge SRE practices—Apply Today!

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