Job Description

Technical Support Specialist – Enphase Energy

???? Location: Bengaluru, Karnataka
???? Shift & Schedule: Full-time | Weekend Availability Required

About Enphase Energy

At Enphase Energy, our mission is to advance a sustainable future for all.

???? What We Do:

• Our intelligent microinverters turn sunlight into a reliable and scalable energy source.
• We pair them with our award-winning smart battery technology to create one of the best-performing clean energy systems in the industry.
• To date, we've installed 48+ million microinverters across 2.5+ million systems in 140 countries.
• More than 50,000 homes use our energy storage products.

???? Global Impact & Innovation:

• One of the fastest-growing energy companies in the world.
• Agile & cutting-edge in solar energy management technology.
• A shared goal: creating a carbon-free future.

Do you want to help change the world? Join us! ????

Role Overview – Technical Support Specialist

As a Technical Support Specialist, you will be responsible for ensuring customers receive the best experience and quick resolution for any technical issues related to Enphase products.

You will provide professional and timely assistance to resolve issues related to hardware, software, communications, installation, and other technical factors.

Key Responsibilities

✅ Customer Support & Troubleshooting

• Answer inbound Emails, Chats, and Phone calls in the Customer Support queue.
• Conduct remote troubleshooting of Enphase products.
• Approve and execute warranty claims.
• Assist customers with activation of new Enphase sites.
• Provide pre-sales information about Enphase products.

✅ Technical Documentation & Coordination

• Log all activities in a central CRM/Help Desk software platform.
• Track field issues and collaborate with Enphase Engineering on product modifications.
• Log product bugs in a central database.

✅ Collaboration & Continuous Learning

• Work closely with other team members on troubleshooting and administrative tasks.
• Stay updated with industry standards and Enphase product knowledge.
• Represent Enphase professionally via all communication mediums.

✅ Work Schedule & Flexibility

• Support hours: 6:30 AM – 11:00 PM IST (Sunday – Saturday).
• Rotational shifts to provide non-stop customer support.
• Must be open to working on weekends.

Who You Are & What You Bring

???? Educational Qualifications

• Graduate in B.E/B.Tech/M.Sc/MCA/B.Sc/BCA.

???? Technical & Customer Service Skills

• Interpersonal skills to build rapport with customers, peers, and managers.
• Experience in a fast-paced technical support or customer service role.
• Strong verbal and written communication skills.
• Proficient in French (highly desirable).
• Computer literacy: PC skills are essential; Mac OS knowledge is a plus.
• Understanding of electrical concepts: AC & DC circuits, electrical/electronics background preferred.

Why Join Enphase Energy?

???? Make a real impact in the clean energy sector.
???? Work with a global leader in solar energy technology.
???? Continuous learning and development opportunities.
???? Collaborate with innovative and passionate teams worldwide.

Join Enphase Energy and be a part of the mission to build a carbon-free future! ????⚡ Apply Now!