Job Description

Job Title: Senior Engineer – Digital Workspace Data & Analytics Platform

Location: Bengaluru, Karnataka

Benefits: Health insurance and comprehensive well-being programs

About American Express:

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community with an unwavering commitment to support our customers, communities, and each other.

We recognize your contributions, leadership, and impact—and every colleague has the opportunity to share in the company’s success. Together, we strive to provide the world’s best customer experience while fostering a culture where everyone is seen, heard, and valued.

Join Team Amex—and let’s lead the way together.

About the Digital Workplace Data & Analytics Platform:

The Digital Workplace Data & Analytics Platform—powered by AI/ML—integrates data from multiple sources such as Unified Workspace, Collaboration, and Colleague Servicing platforms. It delivers real-time insights on user experience, health scoring, productivity, and IT visibility by combining data from HR, Information Security, and network systems.

Our mission is to deliver the best digital experience by empowering colleagues with innovative digital tools and advanced analytics.

Role Overview:

As a Senior Engineer of the Digital Workplace Data & Analytics Platform, you will lead the engineering team to:

• Develop advanced data engineering pipelines

• Implement data management processes

• Drive automation and best practices on a cloud platform (GCP)

Your work will shape the next generation of AI-driven analytics that enhance colleague experiences and operational efficiency.

Key Responsibilities:

• Design & Implement Solutions:

  • Build and manage production-grade data pipelines using Spark.

  • Lead data ingestion (real-time & batch), data governance, and data DevOps on GCP.

• Collaboration & Innovation:

  • Work with Product Management and Digital Workplace teams to influence key technical decisions.

  • Partner with cross-functional teams to design scalable, reliable, and cost-effective data solutions.

• Technology Leadership:

  • Bring thought leadership and stay up to date with the latest advancements in cloud technologies and data engineering.

  • Strengthen collaboration with industry partners and conduct market research for innovative solutions.

• Platform Strategy:

  • Develop and execute the Data & Analytics strategy aligned with American Express' broader technology vision.

  • Establish best practices and drive enterprise-level solutions.

• Operational Excellence:

  • Ensure reliability engineering and platform monitoring for handling millions of requests.

  • Participate in agile team meetings and reviews while improving automation processes.

Required Skills and Qualifications:

• Experience: Minimum 5+ years in data engineering with a focus on cloud platforms (GCP is mandatory).

• Technical Expertise:

  • Spark: Extensive experience in building production-grade data pipelines.

  • Data Ingestion: Strong knowledge of real-time and batch data ingestion methods.

  • Big Data: Experience with Hadoop and at least one production-level Big Data implementation.

  • Visualization Tools: Exposure to ElasticSearch, Tableau, Power BI, etc.

  • Cloud Platforms: GCP knowledge is mandatory; AWS and Azure experience is a plus.

  • AI/ML Pipelines: Willingness to learn and implement AI/ML solutions for data-driven insights.

• Leadership & Communication:

  • Ability to guide and mentor engineers.

  • Strong communication skills to present findings and collaborate across business units.

• Agility & Program Management:

  • Expertise in Agile, SAFe, and Program Management methodologies.

  • Ability to work independently in fast-paced environments while collaborating effectively.

Employee Benefits:

At American Express, we prioritize your holistic well-being through competitive benefits and programs that support your physical, financial, and mental health:

• Competitive Compensation:

  • Base salary and bonus incentives

  • Financial well-being and retirement support

• Health & Wellness:

  • Medical, dental, vision, life insurance, and disability benefits (location-dependent)

  • On-site wellness centers (location-dependent)

  • Free and confidential counseling through the Healthy Minds program

• Work Flexibility:

  • Hybrid, onsite, or virtual work arrangements based on role and business needs

• Family Support:

  • Generous paid parental leave and adoption assistance (location-dependent)

• Career Growth:

  • Access to training programs and career development opportunities

Diversity, Equity & Inclusion Commitment:

American Express is an equal opportunity employer. We make employment decisions without regard to:

• Race, color, religion, or national origin

• Sex, gender identity, or sexual orientation

• Age, disability status, or veteran status

• Any other protected characteristic by law

We are also committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Application Process:

Employment with American Express is subject to the successful completion of a background verification check, in accordance with applicable laws and regulations.

If you’re passionate about leveraging cutting-edge data technologies to improve colleague experiences—Apply Today!

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