Job Description

???? Customer Service Representative – Gurugram, Haryana

???? Job Details

• ???? Location: Gurugram, Haryana
• ???? Job Type: Full-time
• ???? Benefits: Health Insurance, Competitive Salary, Bonus Incentives, Career Development Opportunities

???? About American Express

At American Express, we empower people and businesses to progress. By joining Team Amex, you become part of a diverse, global community committed to delivering exceptional customer experiences. We value integrity, collaboration, and innovation, ensuring that every colleague feels seen, heard, and supported.

Join us and build a career that’s unique and meaningful—with benefits, flexibility, and opportunities for growth.

???? Role & Responsibilities

✅ Customer Interaction & Support

• Respond to customer queries promptly to ensure high satisfaction levels.
• Balance customer interests with company objectives while maintaining quality service.
• Communicate effectively—both verbally and in writing—to locate and record essential information.

✅ Process & Quality Improvement

• Identify workflow improvements and recommend enhancements based on customer feedback.
• Ensure compliance with quality standards & regulations.
• Support new initiatives to enhance customer experience.

✅ Performance & Service Excellence

• Consistently achieve employee, customer, and shareholder goals.
• Exhibit a strong problem-solving approach with a customer-first mindset.
• Maintain high service standards while handling customer inquiries and concerns.

???? Qualifications & Skills

???? Education & Experience:
✔ Graduate with a minimum of 1 year of experience in customer service or the BFSI sector.

???? Technical & Communication Skills:
✔ Strong verbal & written communication skills.
✔ Ability to analyze customer issues and provide quick resolutions.

???? Key Attributes:
✔ Customer Sensitivity & Service Orientation
✔ Analytical Thinking & Problem-Solving
✔ Ability to Work Under Deadlines & Take Independent Decisions

???? Employee Benefits & Perks

✔ Competitive Base Salary + Bonus Incentives
✔ Comprehensive Health Benefits – Medical, Dental & Vision Insurance
✔ Retirement & Financial Well-being Support
✔ Flexible Work Arrangements – Hybrid, Onsite & Virtual (as per business needs)
✔ Generous Paid Time Off (including parental leave)
✔ Free Global Wellness Centers (location-based)
✔ Confidential Counseling Support through the Healthy Minds Program
✔ Career Development & Training Opportunities

???? Equal Opportunity Employer

American Express is an equal opportunity employer, ensuring fair hiring decisions without discrimination based on race, gender, religion, nationality, disability, or any protected status.

???? Employment is subject to a background verification check as per applicable laws and regulations.