Job Description

Job Description

 A size-inclusive women's ethnic wear brand focused on delivering comfortable and beautiful daily wear at affordable prices. With $9M in funding from Z47, Accel, and marquee angel investors, we are on a path of rapid expansion.

Driven by in-house designing and manufacturing, along with deep customer insights, we have grown exponentially in the last few quarters. We are excited to accelerate this growth further.

Expectations:

• Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels.

• Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.

• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.

• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.

• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.

• Connect with the reporting manager or highlight cases for faster resolution, escalated issues, or long-pending concerns.

• Adhere to all set SOPs and execute assigned tasks diligently to ensure 100% customer delight.

An Ideal Candidate MUST Have:

• Experience in a Customer Service role in a D2C e-commerce company, preferably with women customers.

• A functional laptop and mobile.

• Strong interpersonal and communication skills - English & Hindi are a must. Any extra language is a bonus.

• Comfort with technology: Shopify, Google Sheets, Task Management tools.

• Proficiency in suggestive selling and converting negative customer experiences into positive ones.

Job Type: Contractual / Temporary
Contract Length: 6 months
Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Application Questions:

1. Have you worked in Chat Support?

2. Have you worked for any E-commerce platform like Myntra, Shopify, Amazon, Flipkart, etc.?

Work Location: Remote